Venez savourer un excellent repas chez Chaps Restaurant. Au menu une variété de hamburgers, dans une gamme de prix allant de 11$ à 25$. L'ambiance de cet établissement est décontractée.
Decided to try the place. We were greeted friendly by the hostess. We were placed in a crammed area, near the back patio but still inside. We had to move some tables, no idea how people could have been seated there, especially during a dinner rush, because there was like a couple inches between the chair backings.
The waitress was okay at the beginning, took the order and dropped it off at the kitchen but then she left to go outside on the patio and talk with another waitress. We waiting there for at least 1/2 an hour before a manager or supervisor came by and asked how we were doing. We explained we were waiting for our food and the waitress was outside talking. The supervisor got her back in and told her to serve us. Once we got our food she went back outside.
The food was pretty good except the garlic bread was partly burned at one end. Overall okay but looked a bit rushed in appearance. The chili was kinda slopped in, they made a bit of a mess on the plate.
Eventually the waitress came in and asked how we were doing. And went back out. Once we ordered dessert and ate that we waited for the bill. And waited.
My father had to walk around the restaurant and find her, finally getting the bill. After he found her, we paid and left.
Not really sure if were gonna go back. That was our second time there, the first time was good but this one was bad. She looked like she wasn't trained properly, and continually talked with her co-workers then serve us.
If we do, we'll probably request someone who has more experience and a server who doesn't leave the customers to go chat as much.
We all have been to the old Chaps in the past and never had any complaints. BUT THIS TIME!!! The Bruschetta Bread was the worst that I have ever tasted and I am not even Italian--Imagine if I was. The Mozzarella Sticks or as your menu says"Stix" were freezer burned..the dipping sauce was cold and old! The Nacho Grande had stale lettuce and moldy cheese..yes I said moldy. The Tomatoes were stale and the green onions were far past their prime. The Wings were half over cooked and half crispy to the point of non tolerance. When I ask to see the Manager the waitress said that he was busy and would get to us as soon as he could, needless to say He never showed up. The waitress then came back and presented us with our bill and we asked about the Manager and her reply was; "He felt that their is nothing wrong with your food and you must pay". She said this in a condecending and pompus manner and acted like she was a waitress for a Fine Dinning Establishment.
We payed the bill and left her a well deserved tip 0 that is ZERO !!!
WE WILL NEVER BE BACK NOR WILL OUR FRIENDS AND CO-WORKERS!!
WHAT HAS HAPPENED TO YOU>?
AN X-FAN
The servers are spoiled brats who can't carry more then one iteam at a time. The Hostesses stood around and watched each other talk on their personal phones. Not a Manager was seen.
You should be sut down!
THE WINGS ARE ALWAYS GOOD BUT IT WILL BE MY LAST VISIT THERE AS THE SERVICE WAS POOR. WHEN I ASKED TO SEE THE MANAGER HE BLAMED THE OWNER FOR POOR STAFFING AND OFFERED US A 10$ OFF VOUCHER,WE WATCHED THE WAITRESS SERVE OTHERS AND WE FELT IGNORED. THE HOSTESSES OFFERED NO HELP AS WE'D ASK THEM TO PLACE OUR ORDER.
i went to chaps on a lunch break on a monday afternoon. after having getting stuck in theyre snowed in parking lot i waited 15 mins at the front door, finally i went to the bar and asked for a table for 2. we both got what was suppose to be a club sanwich- instead we recieved a stail bun with tim hortons bacon and sun dried chicken smothered in mayionase. we both couldnt eat it so we explained our dissapointment with the "manager" and recieved 50% off the final bill? rediculous
