ActiveCare Medical Clinics

Very hard to book an apt. Been calling for three days now, no voicemail and they don’t pick up. As well, the online tool to book an appoint does not work, as my Dr. Does not have any availability according to the tool. Very frustrating.

Some staff here are very insensitive, they do not care about patients. I am very disappointed about the answer I was given when I called them in last 2 days. Asking to see any Dr. (if mine is not available) at any time before I go to General on Nov 18. She said other Dr. cant review your test result and your GP is fully booked. I had told her I cant sleep at nights as I am very worried. My GP said other Dr will be there after hours if I cant see her but that is not what the stall is telling me

No stars. My family just became his patients out of desperation. We are new to Ontario. Dr. Iain Watson is negligent of his patients. My adult disabled-non neurotypical son has had sever depression this past year. We saw a psychiatrist at the local mental health service who wrote instructions for a prescription to stabilize his mood. That was 3 months ago. Watson still hasn’t reviewed the file and his office (when the answer the phone) gives me a different excuse every time. He is incompetent

Terrible customer service, extremely rude admin/reception staff. No consideration or care and they treat patients in a very cold manner. So disappointing coming from a medical/health clinic considering many people have ailments, sicknesses, in pain and are already in a vulnerable state.

If the site provided an option for 0, that is what this clinic should be getting. The staff here are totally unprofessional and there are 4 of them at any time just at the reception, all with a burnt face any time of the day. Horrible customer service. Though I have my family physician, I avoid this place as much as I can. Time to look for a new family physician, rather than enriching that doctors pockets by being on her patients list.