Horrible Kawasaki, Honda, Suzuki dealership worst
Horrible dealership, do not go there. Paid $1000 to change a tire, replace spark-plugs, cheap mirrors, remove a bracket wrap some tape on the pipe and do a tune-up. At Burlington Cycle you are just another invoice number. They said they would wash my bike they didn't, they almost kept the spare tire and mirrors they replaced, I had to ask for the parts back, when I paid no one said thank you, it was like being on an assembly line, just a bunch of robots behind the counter. I should have known better than to go to a dealer. I was pretty blown away by the unfriendly service, when I dropped the bike off it was almost impossible to get anyone to take my bike in. It was overall the worst repair and tune-up experience I ever had. I would not recommend this place to anyone. Stay away there are so many other better choices out there. DO NOT GO TO BURLINGTON-CYCLE.
Réponse d'entreprise 28 octobre 2011
It is unfortunate that this client feels the way he does. However, we at Burlington Cycle try to look after every client professionally and respectfully. Our dealership strives to give everyone the top notch service we have always been known for.We do appreciate all of our clients and will continue to do so in the future. There are always two sides to every story.