We had high hopes using Steve because his reviews were so wonderful but we are not happy with his service at all. He could never give us clear answers on anything we asked. He talks in circles around direct questions and makes excuses for everything. The waiting time to receive a hot tub is ridiculous(2-3 months)and it was stressful dealing with his long drawn out explanations. We believe his reviews are from himself or friends - not real customers. We would never recommend this company.
Réponse d'entreprise 3 mars 2022
Unexpected delays and backorders are always a possibility in this business, and it has nothing to do with Steve or his company. A vendor cannot give clear answers about what happens at the factory, and we've learned long ago to never promise anything that's outside of our control. You left a 1-star review, dismissed Steve's legitimate explanations as "excuses" and have even accused us of all-out deceit. That's a cruel thing to do to a small business who has done nothing wrong.