Optiks International - Calgary - Sarcee Trail NW
1.9/5
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11842 Sarcee Trail NW, Calgary AB T3R 0A1
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Évaluations et commentaires - Optiks International - Calgary - Sarcee Trail NW

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1.9/5
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    dionbarb
    Par

    This place was fa...

    This place was fantastic! Will definitely be back in 2 years. Tonnes of selection and very helpful staff. Thank you Optiks!

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    ashlieee
    Par

    Terrible Customer Service.

    This experience was from last Spring. Waited 45mins past my appt time to see the doctor. Didn't see the doctor I booked with thru the phone; found out he hasn't worked at this clinic for over 6months. Receptionist didn't follow-up with ordering trial contact lenses that a company does not have available (found out the next day); was given a pair of bi-weekly contacts to try as I waited for these ones; had to call 3wks after my initial appt to find this out. Why was I not notified within 2 wks??

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    Réponse d'entreprise 30 janvier 2015

    Ashlieee, thanks for taking the time to share your concerns about your visit last spring. Customer Service is something we pride ourselves on doing well, however in this instance we clearly did not. Please let us know if there is something we could do to win your business back.

    KarenS935
    Par

    3 people working ...

    3 people working 2 customers and spent more time waiting than Costco! All they had to do was give me my contacts that were paid for took a month to get in. Ended up leaving apparently the employee looking at glasses on the wall was to busy...

    Vous êtes le proprio? Répondez ou Contactez PJ

    Réponse d'entreprise 30 janvier 2015

    Thank you for taking the time to provide feedback, Karen. I am very sorry to hear about what happened when you attempted to pick up your contact lenses. This is most certainly not a good representation of our customer service. We typically pride ourselves on our customer service and would like to try and make this right, if you would give us the chance. Please follow up with us. Again thank you for taking the time to let us know and we hope to hear from you shortly. Barb

    ChrisN438
    Par

    Met with salesman...

    Met with salesman "Scoot" and was very impressed with his knowledge of the products. Couldn't believe the deals, discounts, and selection. The groupon is also insanely good... I've bought glasses from Visions, Wal-Mart, and Lenscrafters and never had an experience as good as this one. The optometrist was also exceptional dealing with my toddler's eye infection - fast, friendly, and pro. Thanks!!

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    Réponse d'entreprise 22 décembre 2014

    Thank you Chris for sharing your experience! We absolutely love to hear from our customers and appreciate your time in sharing your review. Cheers!

    dtmaclac
    Par

    Unable to fit glasses

    I spent over $800 for a pair of glasses. They were supposed to phone when the glasses were ready but forgot. After three times back they are unable to fit the glasses properly. They sit at an angle on my face but the person who attempted to rectify the problem was unable to. Furthermore, she did not seem too concerned and has had little interest in really helping me. I am disappointed in the quality of product and in the service.

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    Réponse d'entreprise 14 novembre 2013

    Dear dtmaclac, I very sorry to hear you were not satisfied with the product and service you received. Customer Service is incredibly important to us and we would like to make this right. Please contact us at factoryopticalgroupofcompanies at gmail dot com to further assist you. We look forward to hearing from you. Optiks International

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