I've been a customer at the CIBC branch on Harvey in Kelowna for over two years. Despite providing all the necessary legal documents for my corporation, the branch has repeatedly failed to keep track of them. After two years of cashing checks without issue, they suddenly refused to process my checks, claiming they couldn't find the documents.
Since the arrival of the new female manager, the service quality has declined sharply. The turnover of staff is extremely high,
