Lost my kids dog within a few hours of being dropped off for boarding. He was found run over on hwy 16a, the next day. DO NOT leave your pets with these people ! They may not make it home. my kids are devastated. I am making it my mission in life to spread the word on social media about how poorly run this outfit is. do yourself a favor and find a more reputable establishment. That will take care of your family member/pet.